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COVID-19 Store Procedures

Amended on Jan 9, 2021

Common Q&A:

How can I purchase vacuums from you?

  • Online through our website (Shipping, Pickup, or Delivery options at checkout)
  • Cash in person (We have a table outside to help with cash transactions)
  • Entrance into the store is currently prohibited

How can I purchase parts & accessories from you?

  • Call or email us to inquire about specific parts and/or accessories (pictures and/or model numbers can be helpful)
  • We will arrange payment and store pickup for you

Can I still have my vacuum repaired?

  • Yes! Leave your vacuum outside our store during operating hours, and fill out the repair tag on the table outside (Name, Phone Number, and Vacuum Complaint)
  • Attach the repair tag to your vacuum
  • Call us to let us know
  • Vacuums will remain untouched inside our store for 3 days. Following the 3 day waiting period, the technician will have it fixed within 2 business days (unless a part has to be ordered)

How are you keeping me safe?

  • Employees including technicians have been trained on proper hand hygiene and proper use of PPE
  • Antimicrobial wipes are frequently used to disinfect surfaces such as door handles, debit machines, countertops, and other frequently touched objects
  • Employees are required to stay home if they or any family member experiences any signs/symptoms of COVID, and are asked to fill out a COVID-19 screening form at every shift

Do you have any other questions that haven't been answered? 

  • Don't hesitate to call us at: 905-509-1661, or email us at: mobilevacuum@rogers.com