Shipping policy

---

Shipping Area

We currently ship within Canada only.

---

Shipping Rates

---

Couriers

• We utilize multiple couriers, including: Canada Post, UPS, Purolator, Canpar, and GLS

• During courier strikes, we will ship with other couriers to prevent delays

---

Order Processing

• Orders are typically processed and shipped within 1-3 business days

• Products marked as “Pre-Order” at the time of purchase may require an additional 1–2 weeks for fulfillment

---

Delivery

• Delivery times range from 1-6 business days depending on location

  • Remote or rural areas may experience longer shipping times

  • Delays may occur during holidays or peak seasons

• Delivery timelines are estimates and may be affected by factors beyond our control, including weather, carrier delays, or service disruptions

• Once tracking confirms delivery to the provided address, the order is considered fulfilled

• We are not responsible for packages that are:

  • Marked delivered but claimed missing

  • Redirected or accepted by building management, concierges, neighbours, or other third parties

  • Affected by carrier-initiated changes not authorized by us

---

Tracking Information

Once your order ships, you will receive an email with your tracking number so you can monitor your delivery progress.

---

Address Changes & Order Cancellations

• Address changes are not permitted once an order has been placed

• If an address correction is required, the order must be cancelled and repurchased with the correct shipping details

• Order cancellations are only accepted within 30 minutes of purchase. After this window, orders are processed for fulfillment and cannot be cancelled or modified

Once an order has shipped, we cannot authorize address changes, delivery holds, or rerouting requests.

If a package is redirected, held, or rerouted by the carrier at the request of the recipient or a third party without our authorization, the shipment is considered successfully delivered and we are not responsible for loss, delay, or misdelivery.

---

Signature & Fraud Prevention

• Orders above $100 will require signature upon delivery

• Some orders may ship to the billing address only

• Orders with mismatched billing and shipping details may be delayed or cancelled for verification

---

Shipping Concerns

After your order has shipped, delivery may take up to 6 business days. If you have any concerns after that time, please don’t hesitate to reach out. Use our Contact Us page or email us at mobilevacuum@rogers.com

---

Exceptions

We reserve the right to cancel orders when the shipping cost is excessively high (for example, to certain PO Boxes or remote locations). In these cases, we will contact you to discuss alternative arrangements.